This Privacy Policy is published in compliance to United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the "PDPL") and its Executive Regulations, as applicable in Dubai and the wider UAE.

By accessing and using the website i.e. www.banqmart.com including any other media form, media channel, mobile website, or mobile application related or connected thereto and further including any amendments/ modification/ update thereon (hereinafter referred as “Website”), which is operated and managed by Banqmart Financial Brokers LL.C. (hereinafter collectively referred to as “Company”) regulated by Dep. of Economic Development. You the User (“User”) are authorizing us and our associate partners to contact the User with regards to offers and promotions for their services along with the product which the User have opted for. In addition, we might contact the User to offer promotional offers running on this Website & offers offered by the associated third parties.

The Company recognizes the importance of maintaining the confidentiality, integrity, availability, and security of all personal information of our Users, as required under Articles 5 and 21 of the PDPL. This Privacy Policy describes how the Company collects and handles certain information it may collect and/or receive from the User via the use of this Website/ Application. This Privacy Policy applies to current and former User/s. By visiting and/or using this Website, by selling/availing any Financial Products or service by/through the Company, the User agree to this Privacy Policy, and provides informed and explicit consent to the collection and processing of their personal data as required under UAE law.

When the User interacts with Company on this Website, we ask for User’s name, email id, and mobile number. In this the User is requested to provide mobile phone and email id to receive text messages, notifications, and other services to User’s devices. By this, the User acknowledges and agrees that the Company may contact the User through email, phone calls, SMS or WhatsApp for the purpose of offering products and services, even if the User is registered with the Do Not Disturb (DND), Do Not Call (DNC), or National Customer Preference Register (NCPR).

What we do

The Company is duly registered and affiliated with various banks, finance companies, and financial institutions licensed in the United Arab Emirates, in the capacity of a Corporate Direct Selling Agent (“DSA”). The Company, through its authorized network of registered business partners and distributors, sources leads and collects customer information from individuals expressing interest in financial products and services. Pursuant to such engagement, the Company facilitates and assists in the preparation and submission of the customer’s loan application to the respective financial institutions, strictly on behalf of the customer.

WE DO NOT LEND MONEY IN ANY MANNER NOR GUARANTEE ANY LOAN APPROVAL, SANCTION, OR DISBURSAL OF ANY KIND WHATSOEVER.

This Website is intended for individuals who wish to apply for new credit cards or upgrade existing ones. Through this platform, Users can explore available credit card options, provide personal and financial details. The Website may display customized recommendations and initiate an eligibility check. All data collected through this platform is processed in accordance with the UAE Personal Data Protection Law (PDPL), and used exclusively for the purpose of assisting users with financial product applications and facilitating coordination with financial institutions.

Purposes of collection of the data

The information collected from the User may be used for the following purposes:

• To administer, improve, and secure the Website.
• To communicate product information, status updates, and service-related messages.
• To comply with applicable legal and regulatory obligations.
• To analyze User behavior, platform usage, and system performance.
• To offer additional financial products or services from the Company or its affiliates.
• To send promotional offers, updates, and new feature alerts.
• To fulfill contractual obligations arising from any User interaction.
• To perform backend data analysis for service optimization.
• To allow customer service representatives or sales agents to assist with queries or further documentation.
• As otherwise provided in this Privacy Policy or as permitted under UAE law.

Data Storage, Security & Retention

The Company shall retain User information for a period not exceeding 6 (six) months from the date of submission or such other period as may be required under applicable UAE law.

All information is stored securely using industry-standard technical and organizational measures, including encryption during transmission and restricted access control, to prevent loss, misuse, unauthorized access, or alteration, subject to compliance with the data minimization and storage limitation principles under UAE law. While the Company undertakes reasonable efforts to safeguard User data, it disclaims liability for any unauthorized access beyond its control.

Communication & Consent

By using the Website/Application and providing contact details, the User grants informed, explicit, and unambiguous consent to the Company (including its representatives, affiliates, agents and authorized partners) to:

• contact the User via email, phone call, WhatsApp or SMS for purpose of providing services related to financial products requested or recommended,
• Share the submitted data with relevant financial institutions for the purpose of evaluating and processing applications,
• Offer updates, promotions, or feature enhancements from the Company or its verified business partners.

Such communications may be made even if the User’s contact details are listed under any national opt-out services (such as DND/DNC/NCPR) list, in accordance with applicable UAE regulations. However, the User retains the right to withdraw consent at any time by contacting the Company by writing to contact@banqmart.com or by opting out through communication preferences (e.g., replying “STOP” to WhatsApp messages). The User’s authorization for the above purposes shall remain valid unless and until the User withdraws such consent or deactivates their account on this Website/Application.

Privacy Policy Changes

The Company reserves the right to amend, update, or modify this policy or any other associated policies at any time, at its sole discretion and in accordance with applicable laws and regulations. Any such modifications shall be effective immediately upon being published on the Website. The Company is under no obligation to provide individual notice of such changes to Users. It is the User’s responsibility to periodically review the policies available on the Website. Continued use of the Website or submission of information shall constitute deemed acceptance of any revised terms and policies.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use session cookies and persistent cookies to enhance the User’s experience and optimize the Website’s performance. Session cookies are temporary cookies that are erased once the User closes the browser or logs out. These cookies may be used by the Company to remember User preferences during a single session, improve navigation, and reduce server processing time. Persistent cookies remain on the User’s device for a longer period and may be used to remember login preferences (such as storing the User’s password if they choose to do so), and to enhance future interactions with the Website. All cookies used on the Company’s Website do not contain any directly personally identifiable information, and are only used for legitimate, specified purposes in accordance with Article 4 and Article 6 of the PDPL. By continuing to use the Website, the User provides consent to the use of cookies, subject to applicable browser settings. The User can manage or disable cookies at any time through their browser settings. Please note that disabling cookies may affect the performance and functionality of the Website. For more information about the use of cookies or to manage your preferences, please refer to the full Cookie Policy available on the Website.

Information Sharing and Disclosure

The Company may share the User’s personal information submitted on this Website with third parties, service providers, or business partners only under lawful bases and subject to appropriate safeguards, and in the following limited and clearly defined circumstances, in accordance with the UAE PDPL:

• When required or permitted by UAE law, or upon request by a competent regulatory, judicial, or governmental authority, for the purposes of identity verification, national security, prevention or detection of fraud, cyber incidents, criminal investigation, prosecution, or the enforcement of any legal obligation. Such disclosures are made in good faith and based on a legal obligation or legitimate interest.
• The Company may share personal information within its affiliated entities or group companies and their employees strictly on a need-to-know basis, for the purpose of processing such information on behalf of the Company. In doing so, the Company shall ensure that such recipients comply with this Privacy Policy and implement adequate confidentiality and data protection safeguards in line with PDPL Article 21.
• The Company may share limited data, including anonymized or aggregated usage data, with trusted third-party platforms such as analytics tools, CRM software providers, and WhatsApp Business API partners, solely for the purposes of service improvement, performance tracking, and communication No personally identifiable data will be disclosed without the User’s explicit consent.
• In the event that the Company is acquired by, merged with, or undergoes a change of control involving another legal entity, the User’s personal information may be transferred to the successor entity, provided that the successor continues to offer equivalent levels of data protection as mandated under UAE law, and the User is informed of such a transfer.

Security

We employ appropriate technical and organizational security measures at all times to protect the information we collect from the User. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, the User is responsible for maintaining the confidentiality and security of the login credentials and may not provide these credentials to any third party.

Links to Other Websites

There might be affiliates or other sites linked to this Website. Personal information that the User provided to those sites are not our property. These affiliated sites may have different privacy practices and we encourage the User to read their privacy policies of these website when the User visits them.

Compliance with Legal and Platform Requirements

The Company processes personal data in accordance with the applicable data protection laws of the United Arab Emirates, including the Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

In addition, where the Company engages with Users through third-party platforms such as WhatsApp or other Meta products, it adheres to Meta’s Business and Messaging Policies, including guidelines relating to data handling, user consent, opt-outs, and transparency. The Company is committed to safeguarding the User’s information in compliance with both regulatory obligations and applicable platform-specific requirements.

Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. The courts at Dubai, UAE shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

Contact Us

For any information or clarification regarding the use of personal information or this Privacy Policy, Please contact us at contact@banqmart.com